Shipping policy

Honeymoon Notice:  From April 5 through April 16, our owner will be stepping away to celebrate her honeymoon. Please expect slightly longer processing times. Operations for most products will still continue during this period, but we will be missing a team member, so order fulfillment may move a bit slower than usual. Glitter palettes will be put on pre-order notice and wont begin processing until our owner returns. Processing times will return to normal after April 22. Thank you so much for your patience and support! 

Q: I ALREADY PLACED MY ORDER. BUT I CHANGED MY MIND, CAN I CANCEL IT OR GET A REFUND?
A: IF YOUR ORDER HASN’T BEEN SHIPPED YET, PLEASE EMAIL US IMMEDIATELY FOR HELP. WE ARE UNABLE TO OFFER REFUNDS, CANCEL YOUR ORDER, OR EXCHANGE ANY OF THE PRODUCT(S) YOU HAVE PURCHASED ONCE AN ORDER HAS STARTED PROCESSING. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE MAKING THE PAYMENT.

Q: I ORDERED THE WRONG ITEM(S), CAN I RETURN OR EXCHANGE THEM?
A: UNFORTUNATELY, WE CANNOT ACCEPT RETURNS OR EXCHANGES ON ORDERS THAT HAVE BEEN FULFILLED ACCORDING TO WHAT YOU ORDERED. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE MAKING THE PAYMENT.

Q: I FORGOT TO ADD ITEM(S) TO MY ORDER, CAN I ADD THEM?
A: IF YOUR ORDER HAS NOT YET SHIPPED, PLEASE EMAIL US AS SOON AS POSSIBLE AT SLAYFIREOFFICIAL@GMAIL.COM AND WE'D BE HAPPY TO ADD YOUR ITEM(S) TO YOUR ORDER. YOU WILL RECEIVE AN EMAIL WITH A PAYMENT LINK AND INSTRUCTIONS TO PAY THE BALANCE. PLEASE NOTE, DEPENDING ON THE TOTAL WEIGHT ADDITIONAL SHIPPING FEES MAY APPLY.

Q: I ALREADY PLACED MY ORDER, CAN I CHANGE MY SHIPPING ADDRESS?
A: PLEASE CONTACT US RIGHT AWAY IF YOU NEED TO CHANGE YOUR SHIPPING ADDRESS. IF THE ORDER HAS NOT YET BEEN PROCESSED AND SHIPPED, WE MAY STILL BE ABLE TO UPDATE THE SHIPPING ADDRESS. PLEASE NOTE, SLAYFIRE IS NOT RESPONSIBLE FOR PACKAGES THAT GET DELIVERED TO THE WRONG ADDRESS DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED AT CHECKOUT. PLEASE MAKE SURE TO CHECK THAT THE SHIPPING ADDRESS IS CORRECT BEFORE PLACING YOUR ORDER.

Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?  
A: WE SHIP OUT YOUR ITEMS WITHIN 3-8 BUSINESS DAYS (UNLESS STATED OTHERWISE FOR SPECIFIC PRODCUTS). ONCE YOUR ORDER SHIPS OUT, DELIVERY TIME IS UP TO THE SHIPPING CARRIER AND THE SERVICE THAT YOU CHOOSE. YOU WILL RECEIVE A TRACKING EMAIL WHERE YOU CAN TRACK THE PROGRESS OF YOUR PACKAGE. PLEASE NOTE, IF YOU PAY FOR EXPRESS SHIPPING, THAT IS SEPARATE FROM OUR PROCESSING TIME. IF YOU NEED YOUR ORDER SOON, PLEASE EMAIL US AND WE WILL TRY OUR BEST TO EXPEDITE THE PROCESSING TIME. WE WILL NOT BE ABLE TO FULFILL LAST MINUTE REQUESTS. WE CANNOT GUARANTEE RUSH PROCESSING AND WE SUGGEST ALLOWING PLENTY OF TIME FOR YOUR ORDER TO ARRIVE BASED ON OUR PROVIDED TIMEFRAMES.

PLEASE CHECK FOR SPECIFIC PROCESSING TIMES OF OUR GLITTER PALETTES UNDER THEIR DESCRIPTION. YOU ARE WELCOME TO REACH OUT FOR ORDER UPDATES.

Q: HOW MUCH ARE YOUR SHIPPING COSTS?
A: IT DEPENDS AS WE DO NOT HAVE FLAT SHIPPING RATES. ALL DOMESTIC AND INTERNATIONAL SHIPMENT CHARGES ARE CALCULATED BY WEIGHT AND ZIP CODE BEING SHIPPED TO. RATES WILL BE SHOWN TO YOU AT CHECKOUT. SLAYFIRE IS NOT RESPONSIBLE FOR ANY CUSTOMS FEES/TAX FOR THE DELIVERY OF INTERNATIONAL PACKAGES. SHIPPING IS NON-REFUNDABLE ONCE THE SERVICE HAS BEEN PROVIDED.

Q: DO I HAVE TO PAY CUSTOMS FEES?
A: INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, TAXES, OR IMPORT FEES DEPENDING ON YOUR COUNTRY'S REGULATIONS. THESE CHARGES ARE NOT SET OR COLLECTED BY SLAYFIRE COSMETICS AND ARE DETERMINED BY YOUR LOCAL CUSTOMS AUTHORITY. IF APPLICABLE, THESE FEES ARE THE RESPONSIBILITY OF THE CUSTOMER AND MAY BE CHARGED UPON DELIVERY OR BILLED BY THE SHIPPING CARRIER AFTER YOUR PACKAGE ARRIVES.

Q: MY PACKAGE WAS DELAYED, LOST, OR STOLEN WHILE IN TRANSIT. WHAT HAPPENS NEXT?
A: WE ARE VERRY SORRY TO HEAR THIS HAPPENED.  SLAYFIRE IS NOT RESPONSIBLE OR LIABLE FOR ANY DELAYED, LOST, OR STOLEN PACKAGES DURING TRANSIT. THIS INCLUDES PACKAGES MARKED AS “DELIVERED.” PLEASE VISIT YOUR LOCAL POST OFFICE, CONTACT USPS AT 1(800)275-8777, OR THE CORRESPONDING CARRIER AND START A CLAIM. IN MOST CASES, USPS WILL BE ABLE TO ASSIST IN RECOVERING YOUR MAIL. IF THE TRACKING HAS NO MOVEMENT FOR SOME TIME AND IS NOR MARKED AS DELIVERED, YOU MAY BE ELIGIBLE TO RECEIVE A REFUND FOE THE ITEMS PURCHASED. SHIPPING IS A NON-REFUNDABLE SERVICE. 

IF YOUR PACKAGE SAYS DELIVERED AND IS NOT IN YOUR POSESSION: PLEASE ALLOW ENOUGH TIME FOR DELIVERY. IT COULD TAKE USPS 3-7 DAYS FOR ORDERS BEING DELIVERED IN THE US. Sometimes their system isn't quite accurate with information and your package could arrive in the next few days.  If your package STILL doesn't show, we recommend contacting USPS right away for their assistance in finding your mail or filing a missing mail claim.

Q: I RECEIVED DAMAGED/WRONG/MISSING ITEM(S). WHAT DO I DO NOW?
A: YOU MAY FILE A CLAIM WITHIN 5 DAYS OF DELIVERY BY CONTACTING US AT SLAYFIREOFFICIAL@GMAIL.COM. YOUR EMAIL MUST INCLUDE YOUR FULL NAME, THE ORDER NUMBER, VISIBLE PHOTOS OF ALL THE PRODUCT(S) THAT YOU RECEIVED ALONG WITH YOUR PACKING SLIP (IF APPLICABLE). USE THE PROVIDED RETURN LABEL AND ONCE THE ITEMS ARE RECEIVED BACK IN ORIGINAL CONDITION WE CAN ISSUE THE CORRECT ORDER OR A REFUND. RETURNS ARE NOT RESTOCKED OR RESOLD. IF A REPLACEMENT IS SENT TO YOU, THE PRODUCT(S) WILL BE THE SAME AS YOU INITIALLY ORDERED AND THEY ARE SUBJECT TO AVAILABILITY. IF YOU HAVE OPENED THE PRODUCTS KNOWING THEY WERE NOT YOUR CORRECT ITEMS, WE WILL NOT BE ABLE TO REFUND OR REPLACE YOUR ENTIRE ORDER. WE MUST RECEIVE THE PRODUCT BACK TO ENSURE FAIRNESS. IN ORDER TO ASSIST YOU WE NEED ALL THIS INFORMATION, NO EXCEPTIONS! WE WILL CONTACT YOU WITHIN 48 BUSINESS HOURS, EXCLUDING WEEKENDS/HOLIDAYS. *RETURNED PRODUCTS ARE NOT RESTOCKED AND ARE RECYCLED*

Q: AM I RESPONSIBLE FOR INTERNATIONAL CUSTOMS AND DUTY FEES?

A: YES. ALL INTERNATIONAL ORDERS ARE SUBJECT TO AND MAY BE CHARGED CUSTOMS AND DUTY FEES AS DEFINED BY THE COUNTRY OF IMPORT. SLAYFIRE COSMETICS IS NOT RESPONSIBLE FOR ANY FEES ASSOCIATED WITH IMPORT. SUCH FEES ARE NOT INCLUDED IN YOUR PURCHASE OR SHIPPING CHARGES AND MUST BE PAID BY THE PARCEL RECIPIENT. THESE CHARGES ARE BASED ON THE TOTAL VALUE AND THE TYPE OF PRODUCTS THAT YOU ARE IMPORTING. THE FEES ARE DECIDED BY CUSTOMS IN YOUR COUNTRY, WE DO NOT DECIDE THIS OR UNFORTUNATELY HAVE ANY CONTROL OVER THIS. 

Q: DO YOU SHIP WORLDWIDE?
A: WE’RE PROUD TO OFFER SHIPPING TO MANY COUNTRIES AROUND THE WORLD; HOWEVER, THERE ARE A FEW EXCEPTIONS. UNFORTUNATELY, WE CANNOT SHIP TO THE FOLLOWING LOCATIONS:

• OTHER COUNTRIES USPS CANNOT SHIP TO: THE U.S. POSTAL SERVICE HAS TEMPORARILY SUSPENDED MAIL SERVICES TO CERTAIN COUNTRIES DUE TO VARIOUS FACTORS. AS OF DECEMBER 6, 2024, THESE COUNTRIES INCLUDE:
  • • AFGHANISTAN
    • BELARUS
    • BHUTAN
    • HAITI
    • IRAN
    • ISRAEL
    • LAOS
    • LIBYA
    • MYANMAR
    • NIUE
    • RUSSIA
    • SUDAN
    • SYRIA
    • THAILAND
    • UKRAINE
    • YEMEN
    • Spain

  PLEASE NOTE THAT THIS LIST IS SUBJECT TO CHANGE. FOR THE MOST CURRENT INFORMATION, REFER TO THE USPS INTERNATIONAL SERVICE ALERTS.

WE’RE CONSTANTLY LOOKING FOR WAYS TO EXPAND OUR REACH AND HOPE TO BE ABLE TO SHIP TO MORE LOCATIONS IN THE FUTURE. IF YOU LIVE IN THE EU OR A COUNTRY WE CURRENTLY CANNOT SHIP TO, WE ENCOURAGE YOU TO RECOMMEND US TO DISTRIBUTORS IN YOUR AREA—YOUR SUGGESTIONS COULD HELP MAKE SLAYFIRE COSMETICS AVAILABLE TO YOU!

Q: I HAVEN’T RECEIVED MY INTERNATIONAL ORDER, WHAT TO DO?
A: PLEASE ALLOW ENOUGH TIME FOR YOUR ORDER TO ARRIVE. IT COULD TAKE 2-4 WEEKS TO ARRIVE, BUT IN SOME CASES IT HAS TAKEN A LOT LONGER WITH DELAYS DURING TRAVEL OR GOING THROUGH CUSTOMS. ALL INTERNATIONAL ORDERS NEED TO BE CLEARED BY CUSTOMS FIRST AND AT TIMES, CUSTOMS MAY HOLD YOUR PACKAGE FOR FURTHER INSPECTION OR FOR OTHER REASONS. PLEASE NOTE, WE DO NOT HAVE ANY CONTACT WITH CUSTOMS OR CONTROL OVER THEIR DECISION. IN ADDITION, ONCE THE PACKAGE DEPARTS THE UNITED STATES WE ARE UNABLE TO TRACK IT USUALLY UNTIL IT REACHES ITS DESTINATION. THE BEST WAY TO INQUIRE ABOUT YOUR PACKAGE IS TO CALL OR VISIT YOUR LOCAL POST OFFICE. PLEASE NOTE, WE DO NOT CALL OR HAVE CONTACT WITH OTHER POST OFFICES AROUND THE WORLD AND ULTIMATELY, WE ARE NOT RESPONSIBLE FOR ANY LOST/STOLEN PACKAGES.
 

Q: I HAVE ANOTHER QUESTION. HOW CAN I REACH YOU?
A: CUSTOMER SERVICE IS AVAILABLE MONDAY-FRIDAY FROM 9AM TO 5PM EST. EMAIL US AT SLAYFIRECOSMETICS@GMAIL.COM WITH YOUR ORDER NUMBER, NAME AND YOUR QUESTIONS. WE WILL GET BACK TO YOU WITHIN 48 BUSINESS HOURS.

Q: WHO PAYS FOR RETURN SHIPPING IF I EXERCISE MY EUROPEAN UNION RIGHT OF WITHDRAWAL?

A: CUSTOMERS EXERCISING THEIR EUROPEAN UNION RIGHT OF WITHDRAWAL ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. SLAYFIRE COSMETICS DOES NOT PROVIDE RETURN SHIPPING LABELS AND DOES NOT REIMBURSE RETURN SHIPPING EXPENSES ASSOCIATED WITH WITHDRAWAL REQUESTS.